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How can we help people who deal with mental health conditions support each other?
Mental health conditions have been increasing worldwide. Due to current societal trends and the impact of the pandemic, the amount of people affected by mental health issues has only been increasing, making it more difficult to find the best resources & people who understand. Thus, we are motivated to understand their problems and create a safe online environment to support them with mental health-related resources.
Our Goal:
To help people who deal with mental health challenges by leveraging AI-assisted technology to provide personalized educational resources and online matched-peer support networks.
THE PROBLEM
Mental illness is a general term for a group of illnesses that may include symptoms that can affect a person’s thinking, perceptions, mood or behaviour. Mental illness can make it difficult for someone to cope with work, relationships, and other demands. Many people in our society are dealing with mental health issues. They can be your family members, your friends, your peers, or a stranger walking on the street.
RESEARCH QUESTIONS
- Why people struggle with mental health?
- What are some current blocks for people to deal with mental health issues?
- What elements do people value/concern during the mental health support?
SET ANALYSIS
SET factors around product opportunity gap leads our focus towards on online and technology-based forms of support for mental health.
COMPETITIVE ANALYSIS
We found that apps that have AI feature all lack a communication with peers feature, while apps that have a communication feature tend to lack an AI feature as well, so there exists an opportunity gap.
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SURVEY
Needs & Desires
SEMI-STRUCTURED INTERVIEW
Findings
RESEARCH RECAP --> Design Concepts
Design implications
STORYBOARDS
We created storyboards and held feedback sessions to find out users' thoughts of our ideas.
Based on feedback from storyboards interviews, we developed 2 design hypotheses:
1. AI + Education
2. AI+Education+Community
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A/B TESTINGS
To test our design concepts, we created two concept-centered probes for 8 days.
According to the number of impression rates and conversion rates, we decided to build an AI-powered online community for people in need of mental health support.
Design hypothesis
BRAND IDENTITY & DESIGN SYSTEM
LOW-FI & WIZARD OF OZ TESTING
Find Opportunity Gap via analysis of your competitors and SET trends
After continuously iterating and perfecting the startup concept through 3 months, sufficiently analysis of current markets and SET trends really helped us with brainstorming and finalized our ideas. Additionally, it also helps with consolidating the idea to meet what the market needs.
Use Wizard of OZ testing to simluate scenarios
Wizard of oz testing gave use a lot of valuable insights. It allows users to evaluate our design within the similar context.
Validate concept > Visual-appealing design